Refund policy
All sales are final. We do not accept returns or exchanges for change of mind, so please read product descriptions carefully before ordering.
Damaged or wrong item? We'll make it right. We offer a replacement or refund only if the item arrived damaged or defective, or you received a different item from what you ordered.
An unboxing video is required. To raise a claim, you must share a continuous, unedited video of opening the package, starting from the sealed parcel with the shipping label clearly visible. Claims without an unboxing video cannot be accepted.
How to raise a claim:
- Email contact.samyakventures@gmail.com or WhatsApp 9987825062 within 3 days of delivery.
- Include your order number, the unboxing video, and clear photos of the issue.
- We'll review your claim within 2 business days and confirm the next step.
Resolution: Once approved, we'll send a replacement at no cost to you. If the item is out of stock, we'll issue a full refund for that item to your original payment method. Refunds are processed within 5–7 business days of approval; your bank may take a few extra days to reflect it.
Order cancellation: You can cancel your order for a full refund any time before it is dispatched. Email or WhatsApp us with your order number. Once an order has shipped, it can't be cancelled.
Not covered: Minor variations in colour due to screen display or photography, normal wear after use, or damage caused after delivery.